Free Sample Help Desk xPages Application

Chris Connor  11 February 2010 08:31:29 AM

At the start of the year I asked a question around the need in the community for free xPages office applications. Thinking of releasing a sample help desk application I have been working as a demo system for some customers that could be used as a simple ticket tracking system.

The system would allow

1. Tickets to be raised, categorised and email routed to appropriate members of staff.
2. Tickets to be tracked according to status
3. Updates / Discussions to be captured during the ticket resolution process.
4. Tickets to be closed and time taken to close and cost captured.
5. Tracking of support Budgets

Depending on feedback etc this would be something I would be willing to invest time into and support (if there is a requirement and need for it).

This system currently uses common xPages / Domino features for forms, workflow, views, security, partial refreshes as well as implementing a basic search function, using jQuery for providing sortable tables (that work in searches - ie Perform a search then sort the results client side) - so it would be a useful working example of how a basic xPages application can be built.

What are your thoughts around this? Is there a requirement for this sort of thing? If so what would be the best approach regarding releasing this?

All your thoughts and feedback would be very much appreciated.

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